At The Renovation Centre Osborne Park, we want you to feel confident in every purchase. If something isn’t right, we’re here to help. Our Refund & Returns Policy complies with the Australian Consumer Law (ACL) and outlines your rights and our responsibilities.

1. Australian Consumer Law Guarantees
You are entitled to a replacement, repair, refund, or compensation if a product has a major failure. A major failure includes situations where:
• The item is significantly different from the description or sample
• It is unsafe
• It is unfit for its intended purpose
• It has a problem that would have prevented purchase had it been known
For minor issues, we will assist with a repair or replacement.

2. Change of Mind Returns
We understand that renovation decisions can evolve. We offer change-of-mind returns on eligible products, provided that:
• The item is unused, unopened, and in original packaging
• You present a valid proof of purchase
• Return is made within 14 days of purchase
• The item is not a custom order, special order, or cut-to-size product
A restocking fee may apply to special-order supplier stock if accepted for return.

3. Custom, Special-Order & Made-to-Measure Items
Unfortunately, we cannot offer refunds or returns on:
• Custom-made items
• Special orders
• Cut-to-length or modified materials
• Clearance items
Unless the product is faulty under the ACL.

4. Faulty, Damaged or Incorrect Items
If your item arrives damaged, defective or incorrect:
1 Contact us as soon as possible
2 Provide photos and proof of purchase
3 We’ll organise repair, replacement, or refund depending on the issue
We aim to resolve all claims quickly and fairly.

5. How to Request a Return
Email or visit us in-store with:
• Your name and contact details
• Order or invoice number
• Photos (if applicable)
• A brief description of the issue
Our team will guide you through the next steps.

6. Refund Timeframes
Approved refunds are processed using your original payment method.
Please allow 3—10 business days depending on your bank.