The Renovation Centre Osborne Park (“we”, “our”, “us”) is committed to protecting your privacy. This policy explains how we collect, use, store, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. The Information We Collect We may collect personal information when you: • Make a purchase • Request a quote • Visit our showroom • Contact us via phone, email or website • Subscribe to updates or promotions This may include: • Name • Phone number • Email address • Delivery or installation address • Payment information • Project details • Any information you choose to share with us We may also collect basic website analytics such as IP address, browser type and page visits.
2. How We Use Your Information Your information is used to: • Provide products, quotes and services • Arrange delivery, installation or order updates • Process payments and invoices • Respond to customer enquiries • Improve our customer experience and showroom offerings • Send optional marketing or promotional updates (opt-out anytime) We never sell your information.
3. Sharing Your Information We may share your information with: • Trusted suppliers or contractors for product delivery or installation • Payment processors • IT service providers (e.g., website hosting, email systems) Only information necessary for service delivery is shared. All partners are expected to comply with Australian privacy standards. We do not share personal information overseas unless required for specific order processing.
4. Data Storage & Security We take reasonable steps to: • Secure electronic and physical records • Protect against unauthorised access, misuse, loss or alteration • Encrypt sensitive information where appropriate However, no system is entirely risk-free. You use our website and services at your own discretion.
5. Accessing or Updating Your Information You may request to: • Access your personal information • Update or correct inaccurate details • Request removal of certain non-essential information Contact us and we will respond within a reasonable timeframe.
6. Marketing Communications If you subscribe to updates, you may receive news, promotions, or product information. You can unsubscribe at any time by clicking the link provided or contacting us directly.
7. Cookies & Website Tracking Our website may use cookies to enhance browsing experience and measure traffic. You can disable cookies in your browser settings if preferred.
8. Contact Us If you have a privacy question, concern, or complaint: The Renovation Centre Osborne Park [Insert address] [Insert phone number] [Insert email address] We will respond as soon as possible.
